Negotiating across Cultures
LessonPDF of lessonCourse Designers

Writing

1. Read the following advertisement about Business Hotel Lelystad in Amsterdam, Holland.

cadre

Business Hotel Lelystad – Where Business mixes with Pleasure

Lelystad is an obvious choice for your business meeting – its central location with respect to nearby Lelystad Business Airport, the cities of Amsterdam, Almere and Utrecht, as well as its excellent infrastructure, all make sure your clients and/or business partners will find this location extremely accessible. Apollo Hotel Lelystad City Centre staff is delighted to facilitate your business meeting, conference or symposium in any way it can. Conference rooms in Business Hotel Lelystad can comfortably seat up to 250 people. They are all air-conditioned and have wireless internet access (WiFi). Audio-visual equipment is available on request. After business has been completed, you will undoubtedly be ready to unwind with a delicious glass of local beer or a cocktail in the hotel’s bar and lounge, perhaps followed by a superb steak or a delicious Asian meal at the restaurant. Business Hotel Lelystad: the perfect venue for entertaining your clients or business partners.

As a manager of (Give a name to your company), you think this hotel is very appropriate for your next business meeting with your American and European associates. Write a reservation letter including all the necessary information.

Instructions:

a. The details you need to include in your letter:

  • Date and time of arrival and departure

  • number of days of your stay

  • Type of room and any special needs or requests (air-conditioner, internet access (wifi), audio-visual equipment etc.

b. The tone that you need to use in your letter:

  • It must be a professional tone:

  • Use salutations: To Whom It May Concern, or Dear Sir or Madam.

  • Include the date at the top of the letter.

  • The information in the body of your letter must be to the point without unnecessary repetition. You should specifically state what you need and how you will pay.

Look at the following example:

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Date

To Whom It May Concern,

Please reserve a non-smoking king sized bedroom for me and my partner for the following dates_________.

Please charge my credit card for the initial deposit required. Include any discounts that my early registration permits.

Credit card number:

Exact name on the card:

Expiration date:

Thank you for your prompt attention to and I look forward to receiving a letter confirming my reservation.

Thank you,

Your name, address, email, phone, fax

2. The following link: http:// www.cyborlink.com/besite/japan.htm gives you information about Japanese business etiquette.

Read it carefully, then write a conversation between a Tunisian businessman or businesswoman and a potential Japanese client while they are trying to finalize a deal. Both have some knowledge about each other’s culture, and so they are very careful in the way they negotiate the deal.

Activity 2 (Previous page)
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