Writing

Read the case described in this report and write a summary of it. You can download (http://www.airpower.maxwell.af.mil/airchronicles/aureview/1979/sep-oct/turner.html) or print pdf file.

Use the information provided in the table first. You can complete details about assessment method yourself.


Identified problems	Goals	Strategy adopted
Low morale and enthusiasm Goals are not clearly outlined	Introduce participative group method	Discussions
Low statistics for administrative functions	Enrich employees' work experience	explanations
Communication problems between clerks and their supervisor	Allow advancement on the job by allocating new responsibility roles	Involvement and commitment
Hierarchical supervisory model		Delegation of office jobs